How to completely remove Symantec Norton Antivirus

Symantec recommends removing anyone of their products (in this case NAV) using the Windows Add/Remove Utility.  However, sometimes the uninstaller runs into some issues that prevent it from completing the uninstall.  In addition, even a successful uninstall using the Windows Add/Remove Utility still leaves some .dll files and registry entries stranded on a system.

First try the Windows Add/Remove Utility and if that doesn’t work then use the Norton Removal Tool.  In either case, after the uninstall follow the File Removal and Regedit instructions to completely remove any residual files and registry entries.

Windows Add/Remove Utility:

  1. Go to StartControl Panel > Add/Remove Programs.
  2. Scroll down to your Norton/Symantec program
  3. Click Change > Remove All. When completed
  4. Restart the PC when prompted.

- OR -

Norton Removal Tool:

The link will take you to Symantecs Norton Removal Tool site.  Choose which version of product you have and follow the subsequent instructions to download and remove the Norton product.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

- THEN -

File Removal:

  1. Go to Start > My Computer > Program Files.  Right click on each Symantec (or Norton) folder and select Delete.
  2. Restart your PC.
  3. Go to Program Files > Common Files folder.
  4. Delete every Symantec (or Norton) folder there.
  5. Restart your PC.
  6. Go to Start > Search > All Files and Folders > More advanced options. Check each option except for Case sensitive. Now type Norton in the search box.  Delete each Norton folder from the search results.
  7. Restart your PC.
  8. Repeat step 6 except type Symantec in the search box.

- THEN -

Regedit:

Please..Please..Please follow these instruction carefully to avoid any RISK !!  Editing the registry can be dangerous if you are not familiar with what you are doing.  Make a backup (.reg) of your registry using the export option under the File menu and exporting the top level (My Computer).

  1. Click  Start, click on Run. Type in regedit, click Ok.
  2. Open the Hive by Clicking the (+) next to HKEY_CURRENT_USER (hive 2).
  3. Click (+) next to Software.
  4. Scroll down until you see Symantec, Right click it and choose Delete.
  5. From here, Click (+) next to HKEY_LOCAL_MACHINE. (hive 3)
  6. Click (+) next to Software.
  7. Scroll down until you see Symantec, Right click it and choose Delete.
  8. Restart Your PC.
  9. Open Regedit again. (step 1)
  10. Click (+) next to HKEY_CURRENT_USER. (hive 2)
  11. Click (+) next to Software.
  12. Click (+) next to Microsoft.
  13. Click (+) next to Windows.
  14. Click (+) next to CurrentVersion.
  15. Select the Run folder.
  16. Right-click and delete each Symantec and NAV (Norton Antivirus) entry you see.
  17. Go To HKEY_LOCAL_MACHINE (hive 3) and do the same thing.
  18. Restart your PC.
  19. Open Regedit again. (step 1)
  20. Click (+) next to HKEY_CLASSES_ROOT. (top hive)
  21. Right-click and delete each Symantec and NAV (Norton Antivirus) entry you see.  Be sure to ONLY delete anything that is explicitly listed as Symantec.
  22. Restart your PC.

You should now have removed Symantec’s Norton AntiVirus.

Hope this helps.

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Comments

Excellent, will try and let you know how it goes!

Thanks, I used the Norton Removal Utility and it worked great.

My computer is actually running faster and is more responsive then before. Norton was such a resource hog.

The Removal tool work great. Finally.. :)

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